ProRealTime Reviews Read Customer Service Reviews of prorealtime com

But the worst is the terrible technical service, 1 week to receive a reply! Don’t usually give reviews but I will in this case. I scalp the Eur/Usd and the speads a lot of the time are 0. They charge a commission but it is a fair commission. The orders are filled fast with a minimum of slippage. I would recommend them to anyone no problem as I have no complaints so far about this company.

PROREALTIME IS AWESOME. Their customer service is fantastic and reliable. Their platform works for me and they have everything I need to trade. I have connected my ProRealTime to my IG account , which has helped me a lot and given me more tools to use and trade. One problem I found after connecting my ProRealTime to my IG account is that I cant use multiple charts. Before connecting, I could have had multiple assets open. But now, I have to look at each chart separately.

We believe these reviews relate to review seller networks that buy and sell fake reviews. These can lead to bias and compromise the reliability of reviews. The app had defaulted to standard instruments instead of the .a instruments that my account uses. I hadn’t picked it up, but she figured it out without even seeing what was happening on my screen. New phone and MT4 wasn’t letting me create trades. Thank you for taking the time to post your review.

We are thrilled to read this and so pleased our team members were able to provide you with great customer service. We really hope you continue to enjoy our service. Thank you for taking the time to review our service to you and and providing this feedback. We are terribly sorry that you have had a poor experience with our Customer Support team.

Don’t works for me trade correctly

We appreciate for letting us know about being a happy client for 5 years. We also thank you for mentioning your concern about trading query. Kindly note, that some trading related queries require some longer investigations. The platform allows you to construct Forex charts based either on the NYC timezone, or on the GMT timezone. I’m sorry to hear about your bad experience with the timezone configuration and for the late reply to your email. We looked at our processes for handling rare technical cases, like yours, and made improvements to our processes to avoid this from happening again in the future.

pepperstone trustpilot

It has almost all the market indicators and if you don’t have it, you can create it. Icmarkets is the best broker i have used since i started trading. Transparent, quick deposits and withdrawal. Could you please email me at to discuss your negative experiences and how we can look to support a positive remedy.

ProRealTime stands behind customer…

Could you kindly send an email to with your exact account details? We were not able to locate an active account under that name. Alistair assisted Pepperstone Forex Broker me on my withdrawal questions and steps. All my queries were answered professionally and I am Happy with the Good Customer Service provided.

The best part of using PEPPERSTONE is their collaboration with TradingView which I’m able to perform my analysis and entry at ease with just one application. It is as well regulated by top tier regulators such as ASIC. I feel very secure in PEPPERSTONE I would highly recommend to my friends and family.

Technically speaking, Canadians can’t receive support from Pepperstone. It means that you probably will be able to trade here, but you won’t be able to address their support for anything. It also means that if they’ll ask you to submit your documentation for security purposes, the Canadian docs won’t work. The front page of PS itself states that execution takes less than ~30 milliseconds.

Most of the time they tell you what the problem is and maybe even help you fix it. They seemingly can’t control their spreads at all. Pepperstone has a dedicated spread table to show you all the possible parameters. https://forex-review.net/ As evidence shows, the spreads on many commodities and other assets can change almost chaotically, which shouldn’t happen. If you aren’t a Canadian, then you may enjoy quality service from helpful staff.

Over the day I had two queries relating to making a deposit to my account from Australia, and Caleb was quick to understand my situation and find a solution. Caleb provided an in-depth and interpersonal customer service experience that was tailored to my needs, making the interaction feel genuine and the furthest thing from robotic. Again, they are good, but customer service is, in my experience, either overwhelmed with work, or poorly undertrained.

A very good customer service and the team is very supportive. Matt was very helpful and answered all my questions in understandable statements. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

I do not think that this is a small broker. Everything is top notch and their customer support is quite useful. Your opinion really means a lot to us as we continuously strive to improve our services and our products. Thanks again, and we look forward to hearing from you again in the future. We are sorry to hear about your frustration.

  • Appreciate the quick response time from support Allstair.
  • When I put the order in, the market was barely moving, and they claimed it to be Volatility.
  • After my purchase i need request a REFUNDED and they process it immediatly back to my paypal account.another please is hard to see this correctly attitude.

A massive historical data bank to backtest your strategy with clear dashboard. Great software which I have been using for many years. Please feel free to reach out if you require any further assistance. If you ever need any assistance, please feel free to reach out.

Aniko was very helpful

I couldn’t simply open it and start trading or analyzing the markets. Everything makes sense instead of being overloaded with layers of menus that you have to cut through just to get started. Their chart trading capabilities are very easy to use, but thorough. This way, we will review why you were unhappy with our services and would love to provide a solution to the issues you experienced. Withdrawal fees are clear – 5 base currency per request. Spreads vary across accounts, and the best option for spreads would be a prime account.

pepperstone trustpilot

So Overall till date, Seems good, Hopefully BlackBullMarkets stays the same & allow trading on 0.01 Micro lot on Indices. For any additional questions, please feel free to reach out at any time. We’ve removed a number of fake reviews for this company. Appreciate the quick response time from support Allstair. My agent, Constantinos was very helpful and gave me loads of research materials to complement the answers he gave to my questions. So Pepperstone is quite helpful on the chat when available (not always!).

Their superb support goes beyond simply breaking language barriers. Reportedly, they have a very quick response team that keeps their clients informed and leads them through trouble step-by-step. There is a 24/5 live chat, dedicated agents and a FAQ section – everything to fix a problem or stop confusion. Simply love the fast withdrawal time and not to mention the high exchange rate for withdrawal as compared to other brokers.

Nice to know this indicator is perfect but if anyone can share the screenshot of charts and trades this will be very helpful for new costumers. We work hard to create positive experiences and feedback like this confirms our efforts pay off. I hope someone from customer support can follow up this issue..

As per our records Payment team is on touch with you and updated you via email about your case. Unfortunately the documents you provided did not meet our onboarding requirements as per FCA guidelines. This broker was recommended to me as one of the best, go your way.

I have experience with IC markets for …

If you have any questions, feel free to write for us anytime sir. I’ve tried a few different indicators since I started trading and these ones are definitely my favorite. I really like the design of there products.

Please beware of this broker it is 100% Market maker and they will eat your money. Its very very danger sign due to this I lost $90k USD if they cancel withdrawal and transfer funds in my account my account was survived. We do understand that having to follow procedures may be frustrating at times, however, we strictly follow AML policies. The sales team is also very responsive to queries.